Peakon Chef (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or make an order with us.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to serve you better. The types of information we collect include:

A. Personal Information

• Full Name

• Email Address

• Phone Number

• Residential or Delivery Address

• Payment Information (processed via third-party gateways)

• Order History and Preferences

• Dietary Preferences and Allergies

B. Non-Personal Information

• IP Address

• Device Information (browser type, OS)

• Pages visited on our website

• Cookies and similar tracking technologies

• Referral URLs and interaction data

2. How We Use Your Information

We use the information we collect to:

• Process your orders and ensure timely delivery

• Communicate order status and updates

• Send promotional messages (if subscribed)

• Personalize user experience and suggest meals

• Improve our website, menu offerings, and customer support

• Comply with legal obligations or regulatory requirements

We do not collect more data than necessary, and we never use your data for purposes you haven’t agreed to.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties strictly for the purposes outlined below:

• Logistics Partners for delivery of your meals

• Payment Processors to handle secure transactions

• Marketing Providers for newsletters and updates (if opted-in)

• Legal Authorities if required by law, court order, or to protect our rights

All third-party partners are required to keep your data secure and confidential.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When we no longer need your data, we securely delete or anonymize it.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption for website and transactions

• Secure servers with restricted access

• Staff training on data confidentiality

• Regular security audits and updates

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies allow us to:

• Remember your preferences

• Analyze website traffic

• Deliver targeted promotions (if applicable)

You can manage or disable cookies via your browser settings, but this may affect some functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete data

• Request deletion of your data

• Withdraw consent to marketing communications

• Object to how we use your data

To exercise any of these rights, please contact us at: [Insert Email Address]

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of such sites. We encourage you to read their privacy policies before submitting any personal information.

9. Children’s Privacy

Peakon Chef does not knowingly collect or process personal information from children under the age of 13. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify users of significant changes and update the “Effective Date” accordingly.