At Peakon Chef, we are committed to delivering freshly prepared meals promptly and in excellent condition. This Return & Delivery Policy outlines the terms surrounding how we deliver your orders and how we handle issues related to returns, replacements, or complaints.

By placing an order with us, you agree to the terms outlined below.

🚚 Delivery Policy

1. Delivery Coverage

We currently deliver to customers within [Insert city/region/country]. If your location falls outside our standard delivery zones, please contact us to confirm availability.

2. Delivery Hours

Our deliveries typically run between:

• Monday – Saturday: 8:00 AM – 7:00 PM

• Sunday: Available for events or by special request

Customers will receive a delivery window when their order is confirmed.

3. Delivery Charges

• Delivery fees vary based on location and order size.

• Charges are communicated during the order process or upon request.

• Free delivery may be available for select packages, promotions, or high-value orders.

4. Order Timing & Fulfillment

• Same-day orders may be accepted based on kitchen capacity (cut-off time applies).

• We recommend placing bulk or event orders at least 24–72 hours in advance.

• Orders are considered confirmed only after payment or deposit is received.

🛑 Missed Deliveries

We will make every effort to reach you or your designated recipient. However, if no one is available to receive the order and:

• The delivery address is incorrect or unreachable

• Delivery is refused without valid reason

• We wait more than 15 minutes at the location without response

Then, the order will be returned to our kitchen. A second delivery may incur an additional fee.

🔄 Return & Replacement Policy

Due to the nature of freshly prepared meals, we do not accept returns of food once it has been delivered.

However, we offer replacements or refunds in the following cases:

✅ Eligible Issues:

• Wrong meal delivered

• Missing item(s) from your order

• Food arrived damaged, spilled, or unfit for consumption

• Late delivery (beyond agreed time) without notice

To be eligible for resolution:

• You must notify us within 1 hour of receiving the order

• Provide photos as evidence (if applicable)

• Provide order number or confirmation details

🔁 Replacement & Refund Process

Once we verify your complaint:

• A replacement meal will be prepared and delivered at no cost

• OR a partial/full refund will be issued based on the situation

• Refunds (if approved) will be processed within 5–7 working days

We reserve the right to deny replacement or refund requests that fall outside our policy or are not supported by reasonable evidence.

❌ Non-Returnable Situations

We do not offer refunds or replacements for:

• Orders with no complaint within 1 hour of delivery

• Change of mind after delivery

• Incorrect delivery address provided by the customer

• Allergic reactions not disclosed prior to preparation

• Delays due to force majeure, bad weather, or uncontrollable traffic conditions

📌 Special Notes for Event & Bulk Orders

• A 50% deposit is required to confirm large or event orders.

• Cancellations must be made at least 48 hours in advance for a refund.

• Short-notice cancellations (less than 24 hours) may result in a partial or zero refund, depending on how far the preparation has gone.

📞 Need Help?

If you experience any issues with your delivery or need assistance with your order, please contact our support team immediately.

Customer Service Hours:
Monday – Saturday: 8:00 AM – 7:00 PM
Sunday: Limited service (bulk/event orders only)

📧 Email: orders@peakoncet.com.ng
📞 Phone/WhatsApp: 09127401494