Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of Peakon Chef’s services, website, and ordering platforms. By placing an order or accessing our website, you agree to comply with these Terms.

If you do not agree with any part of these Terms, you should not use our services.

1. Description of Services

Peakon Chef is a food service provider offering:

  • Prepared meal deliveries for individuals and families

  • Catering for businesses and events

  • Meal packages for organizations and bulk orders

All meals are cooked fresh and delivered packaged, based on client specifications.

2. User Responsibilities

As a user, you agree to:

  • Provide accurate and up-to-date information during ordering

  • Use our website or communication channels lawfully

  • Respect delivery terms, payments, and appointment times

  • Notify us of allergies or dietary needs in advance

  • Avoid impersonation, fraudulent activity, or misuse of our platform

3. Orders and Payment

  • Orders may be placed online, via WhatsApp, email, or phone

  • We reserve the right to reject or cancel any order

  • Orders are confirmed only upon full payment or agreed deposit

  • Payments can be made via debit card, bank transfer, or POS (where applicable)

  • Any failed payment or bounced transfer may delay order processing

4. Pricing & Menu

  • All prices listed are in [Insert Currency] and are subject to change

  • Special discounts and offers may apply during promotions

  • Prices may vary for custom orders, events, or bulk meals

  • Delivery fees are communicated separately unless waived

5. Delivery Terms

  • Deliveries are made based on availability and client address

  • You must be present (or assign someone) to receive the order

  • Failed deliveries due to wrong information or inaccessibility may attract extra charges

  • We are not liable for delays caused by traffic, weather, or third-party logistics

6. Cancellation & Refund Policy

  • Orders canceled at least 12 hours before scheduled delivery may be eligible for a refund

  • No refund will be issued for cancellations made after meal preparation begins

  • In the event of a wrong or missing item, we will correct the issue as quickly as possible at no additional cost

  • Refunds (if applicable) will be processed within 5–7 working days

7. Allergens & Dietary Restrictions

  • Clients must clearly state any known food allergies or dietary restrictions during order placement

  • While we make efforts to accommodate dietary needs, we cannot guarantee the complete absence of cross-contamination

  • Peakon Chef shall not be held responsible for allergic reactions if not properly disclosed by the client

8. Intellectual Property

All content on the Peakon Chef website, including logos, text, menus, recipes, images, and branding, is the intellectual property of Peakon Chef. No part of this content may be copied, shared, or repurposed without prior written consent.

9. Limitation of Liability

Peakon Chef is not liable for:

  • Indirect, incidental, or consequential losses from order delays, allergic reactions, or service interruptions

  • Actions or mistakes of third-party delivery partners

  • Use of third-party websites linked from ours

You agree to use our services at your own discretion.

10. Force Majeure

We shall not be held liable for any delay or failure in performance due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.

11. Changes to Terms

Peakon Chef reserves the right to update or change these Terms at any time. Clients will be notified of major updates via email or through the website.

Continued use of our services after updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Nigeria. Any disputes shall be resolved in the jurisdiction of Nigeria.

Scroll to Top